Thank you for supporting our small batch custom pottery studio! Each piece we create is handmade with love and care, and we want to make sure your order arrives safely and promptly. Please read our shipping policy below for important details.

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Processing Time

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• Processing Time: As each piece is handmade to order, please allow [X] business days for us to craft and prepare your pottery for shipment. Custom orders may require longer processing times, which will be communicated to you at the time of order.

 

Shipping Times

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• We ship all orders via [Carrier Name(s)] (e.g., USPS, UPS, FedEx) depending on your location and order size.

• Once your order ships, you’ll receive a tracking number, and estimated delivery times are typically between [X] and [X] business days for domestic shipments.

 

Shipping Rates

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• Shipping costs are calculated at checkout based on your shipping address and the weight/dimensions of your order.

 

Packaging

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• All pottery is carefully packed with bubble wrap, packing peanuts, and/or other protective materials to ensure it arrives safely.

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• We take extra care to ensure fragile items are securely packaged to minimize the risk of damage during transit. However, in the rare event that your pottery arrives damaged, please contact us immediately so we can resolve the issue.

 

International Shipping

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• We do offer international shipping, and rates will vary depending on your location.

• International customers are responsible for any customs fees, taxes, or import duties that may apply upon arrival in your country.

 

Shipping Delays

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• While we aim to ship your pottery as quickly as possible, please understand that once your package is with the carrier, we are not responsible for any delays due to weather, carrier issues, or other circumstances outside our control.

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• If there are significant delays, we will do our best to keep you informed.

 

Address Accuracy

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• Please double-check your shipping address before completing your order. If you notice an error, please contact us within 24 hours to ensure we can make the necessary changes before shipping.

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• We are not responsible for shipping issues or lost packages due to incorrect addresses provided by the customer.

 

Returns & Exchanges

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• Because each item is custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective. Please inspect your pottery as soon as it arrives.

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• If your pottery arrives damaged, please contact us within [X] days of receipt with photos of the damage, and we will work with you to arrange a replacement or refund.